Returns & Refunds

Our Return Commitment

At Telecorner, we are committed to providing genuine and reliable IT equipment. If any product does not meet expected performance standards, we ensure a smooth return or replacement process.

1. Defective Products

Faulty computers, networking devices, or peripherals qualify for return or replacement. Report issues within 48 hours with clear details and supporting photos/videos.

2. Return Window

Returns must be initiated within 7 days of purchase. After this, manufacturer warranty terms may apply.

3. Return Conditions

Products must be returned in original packaging with all accessories. Devices showing physical damage, tampering, or missing components will not be accepted.

4. Software & Configuration

Installed software, activated licenses, and configured systems are non‑returnable unless the hardware itself is defective.

5. Exchanges

We allow exchanges for incorrect specifications (e.g., wrong device type or capacity) if unused and in original condition.

6. Non‑Returnable Items

Opened consumables (toners, cartridges), configured systems, and used accessories are not eligible.

7. How to Initiate a Return

Contact us via phone (+256704667084) or email (sales@telecorner.ug) with your order details, product name, and issue description. Include photos/videos where applicable. Our team will respond within 24 hours.

8. Refund Process

Returns are processed within 0–3 business days after inspection. Refunds are issued to the original method of payment, and you will receive a confirmation once the refund has been completed.

9. Shipping Costs

We cover return costs for defective items. Other approved returns are at the customer’s expense.